Summary
Tarzana Water Damage Pros operates a 24/7 phone line for water damage and mold in Tarzana, California. This site has no forms and does not ask you to create an account. This policy describes what information we handle and why.
Calls to our line may be recorded for quality and training purposes.
Information we receive
When you call, we receive your phone number, the details you give about your property and the loss and the contents of the call. When you email, we receive your email address and whatever you write. We use this information to respond to you, arrange service and improve how we handle calls.
How we use information
We use call and email information to understand your problem, route it to the right restoration professionals, follow up and keep records. Recordings are used for quality and training. We do not use your information for purposes unrelated to your request.
Who may receive it
Information about your loss is shared with the restoration professionals who respond to your call, since they cannot help without your address and a description of the damage. Service providers who help us operate the line and this site may also handle it under their own obligations.
Website technology
Pages on this site load fonts from Google Fonts and, where shown, maps from Google Maps. Those services may receive technical data such as your IP address and browser details when the content loads. We do not control their practices, and you can review them in the providers' own policies.
Retention and your choices
We keep call records and emails for as long as we reasonably need them for service, legal and business purposes. California residents may ask what personal information we hold about them and may ask us to correct or delete it, subject to legal limits. To make a request, email [email protected] and tell us the phone number or email address you used.
Changes and contact
We may update this policy and will post the new version here. Questions about it can be sent to [email protected] or asked on the 24/7 line at (818) 337-2642. This page was last updated in 2026.