Call, email or visit
The 24/7 dispatch line is (818) 337-2642. It is answered all day and all night, including weekends and holidays. If water is active, call before you do anything else on this page.
Our address is 19626 Ventura Blvd, Tarzana, CA 91356. For non-urgent questions, email [email protected]. Email replies take longer than a call, so use the phone for anything that cannot wait.
What to have ready when you call
A few answers help dispatch plan the response before anyone arrives.
- Your address and the nearest cross streets.
- Where the water came from and whether it has been stopped.
- Which rooms and materials are wet, and how long they have been wet.
- Whether water has reached outlets, a panel or appliances.
- Your insurer's name, if you plan to make a claim, and whether you have started a claim file.
Before you call
If you smell gas, see sparks or hear electrical buzzing near water, leave and call 911 and the utility first. If the water is sewage or flood water, keep people and pets out of it.
What happens next
Dispatch will give you safety steps, ask about the damage and arrange a crew. Same-day response is offered when crews are available. Arrival time is not guaranteed, so ask what to expect for your address.
If you are still deciding what you need, read the services guide or the service area overview for your neighborhood.
Frequently asked questions
No. We do not use forms. Calling the 24/7 line is the fastest way to describe a water problem and get help.
Calling dispatch to describe your problem does not cost anything. Scope and price for any work are explained before it starts.
The Ventura Boulevard address is our base, but dispatch is by phone. Call before you come.
Find our Tarzana address
19626 Ventura Blvd, Tarzana, CA 91356. Dispatch is by phone, so call first if water is active.